Privacy Policy

Introduction

We are Graceful Globe S.A., Mossfon Building, East 54th Street, Panama City, Panama (“Graceful Globe S.A.”, “we” or “us”). Your privacy is important to us. We are committed to protecting the privacy, confidentiality, and security of the personal data we hold by complying with the requirements under applicable laws and regulations. We are equally committed to ensuring that all our employees, service providers, and agents uphold these obligations. This policy explains how we manage personal data within our organization.

How We Collect Personal Data:

where you register for an account or to receive emails from us;
when you order products or services from us;
when you submit a query or request to us;
when you respond to a survey that we run or fill in forms on one of our websites;
by tracking your use of our websites and mobile applications;
from public sources;
from the examination of public and private blockchains;
from third parties who are entitled to disclose that information to us;
when you apply for a job with us.

In some cases, we may be required by law to collect certain types of personal data about you. Where we collect personal data from you, we will do so ourselves. However, in some cases, we may collect personal data from a third party, such as through your representatives, contractors who provide services to us, or third parties who refer you to us because they think you may be interested in our products or services.

Types of Personal Data We Collect

identifying information, such as your name and date of birth;
ID documentation such as a passport or other government-issued photo identification and proof-of-address documentation such as a utility bill or bank statement;
contact information, such as your postal address, email address and telephone number;
social-media handles and other social-media profile information that you make available to us or to the public;
public financial information, such as credit-card, bank-account or other payment details, which do not give access to your funds;
blockchain identifiers, such as blockchain addresses and public keys;
emails and passwords that you create when registering for an account with us;
details of any products or services that we provide to you;
information about how you use the products and services we provide;
records of our communications with you, including any messages you send us.

Without this information, we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.

Purposes for Which We Use Personal Data

to verify your identity when you are dealing with us;
to determine your eligibility for any of our products or services;
to determine your compliance with the terms and conditions that apply to any of our products or services and applicable law;
to enable us to provide our products and services;
to improve our website based on your information and feedback;
to answer your queries and requests;
to comply with our legal and regulatory obligations;
to carry out market analysis and research;
to monitor use of our products and services;
to assess, maintain, upgrade and improve our products and services;
to carry out education and training programs for our staff;
to manage and resolve any legal or commercial complaints or issues;
to carry out planning and forecasting activities and other internal business processes;
to keep you informed about our activities, including by sending out newsletters.

Direct Marketing

We may from time to time use your personal data to send you marketing materials about products or services that we think you may be interested in (including in some cases products and services that are provided by a third party). We may not use your data unless we have received your consent. You can opt out of receiving marketing communications from us by contacting us at [email protected].

People to Whom We Disclose Personal Data

your representatives, advisers, and others you have authorized to interact with us on your behalf;
our staff who need the information to discharge their duties;
related entities within our corporate group;
our business partners, agents and service providers;
prospective purchasers of all or part of our business or shares in our company or a related entity;
professional advisers who we engage to provide advice on our business;
government authorities who request us to disclose that information only due to a related court decision, or to other people as required by law.

In some cases, the people to whom we disclose your personal information may be located overseas. Further, we may have servers located overseas. The jurisdictions in which these people and servers are likely to be located include Panama, Georgia, Estonia, Russia, the United States of America, and the United Kingdom.

Cookies

We use cookies to monitor and observe your use of our websites, compile aggregate data about that use, and provide you with a more effective service (which may include customizing parts of our websites based on your preferences and past activities on those websites).

Storage and Security of Personal Data

We store the personal data that we collect in electronic databases, some of which may be held on our behalf by third-party data-storage providers. Sometimes we also keep hard-copy records of this personal data in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold.

Google Analytics

Our website uses Google Analytics, a web-analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use our website.

Retention of Personal Data

Your personal data will not be kept longer than required. We may retain your personal data for 5 years. At our discretion, we may retain personal data for longer than the said period if we consider it necessary or desirable to do so to meet our legal or regulatory obligations.

Access and Correction

If you want to access any of the personal data that we hold about you or to correct some aspect of it, please contact our privacy-compliance team.

Your Consent

By using our site, providing personal data and using any of our products or services, you agree to this privacy policy.

Complaints

If you are concerned about the way in which we are managing your personal data, please contact our privacy-compliance team.

Changes to This Policy

We may make changes to this policy from time to time. The latest version of this policy will always be available on our website.

Contact Details

If you want any further information from us on privacy matters, please contact our privacy-compliance team at [email protected].